Frequently Asked Questions
Everything you need to know about our premium grooming essentials and services.
How long does shipping take for my grooming kit?
Standard shipping typically takes 2-4 business days within the EU. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for hygiene products?
We offer a 30-day money-back guarantee. However, due to hygiene regulations, skincare products and opened blades can only be returned if they are unused and in their original sealed packaging.
Are Störtebekker products suitable for sensitive skin?
Yes, our products are formulated with high-quality, natural ingredients designed to minimize irritation. Our safety razors are specifically engineered to reduce razor burn compared to multi-blade cartridges.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Klarna (Pay Later), and Apple Pay for a seamless checkout experience.
Do you offer international shipping?
Currently, we ship to most countries within Europe. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How do I care for my shaving brush and razor?
To ensure longevity, rinse your brush and razor thoroughly with warm water after each use. Always hang the brush upside down in a stand to allow the bristles to dry completely.